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Information about what you'll need to think about if you want to start a new charity.

An overview of the ACNC's commitment to customer service, including the service standards we aim to meet.

In addition to looking at concerns about individual charities, the ACNC also looks at trends to identify broader areas of concern to focus on.

The ACNC's compliance powers include providing regulatory advice, enforceable undertakings, directions, suspending or removing board members, and ultimately, revoking charity registration.

We take concerns about registered charities seriously. We review every concern we receive to understand the issues raised and refer concerns to other agencies if needed. Information from the public provides us with valuable insight about the charities we regulate and contributes to our understanding of how charities are governed.

This Commissioner's Policy Statement supplements the ACNC’s regulatory approach statement, which sets out our general approach to regulating charities.

The ACNC focuses on guidance and education for charities. When we take compliance action and use our regulatory powers, we consider the potential impact this may have on the charity and the community they serve.

The ACNC’s Compliance team is responsible for administering the ACNC’s regulatory approach, which helps to maintain, protect and enhance public trust and confidence in the Australian not-for-profit sector.

We do not have the power to investigate every concern that is raised, particularly where the concern is outside our area of regulatory responsibility.

The ACNC has power to act in response to a variety of concerns about charities. This guidance provides further details on what the ACNC has the power to investigate.