If you have questions about completing your charity's 2024 Annual Information Statement, read our 2024 Annual Information Statement Guide, or visit our 2024 Annual Information Statement Hub.
The guide provides question-by-question support for charities completing their statement, while the hub contains links to key resources and a checklist of information you will need before you start working on your charity's Annual Information Statement.
Submit a general enquiry
For general questions, use our online general enquiry form.
For questions specific to your charity, log in to the Charity Portal and submit an enquiry there.
Call the ACNC
13 22 62
Our advice phone line is open from 1 – 5pm, Monday to Friday.
You can call us for help accessing the Charity Portal, and other charity enquiries.
Charity Portal
For questions specific to your charity, log in to the Charity Portal to submit an enquiry.
This will link your enquiry to your charity, giving us more information to answer your question.
Raise a concern
We take concerns about registered charities seriously.
Before you report a concern about a charity, find out what we can investigate.
Advice Services
Australian Charities and Not-for-profits Commission
GPO Box 5108
Melbourne VIC 3001
Social media
You can keep in touch with us on social media: X, Facebook, YouTube, and LinkedIn. Read our social media terms and conditions.
Aboriginal Liaison Officer
If you are an Aboriginal or Torres Strait Islander and would prefer assistance from an Aboriginal Liaison Officer, tell us when you contact us and we will arrange this for you.
You can also read more about Aboriginal and Torres Strait Islander charities.
Media contact
Journalists and other members of the media can contact our media team directly.
Services
We can provide information to help you and your organisation register as a charity and carry out its obligations to the ACNC. We cannot provide legal or other professional advice.
Read more about the ways we can help you.
Translation and interpreting
To communicate with us in a language other than English, you can use the free Translating and Interpreting Service (TIS) to contact us. To use this service, phone TIS on 13 14 50 and ask for an interpreter to call us on 13 22 62.
National Relay Service
If you are deaf or have a hearing or speech impairment, you can call us through the National Relay Service:
- TTY (telephone typewriter) service users phone 133 677 then ask for 13 22 62
- Speak and Listen (speech-to-relay) users phone 1300 555 727 then ask for 13 22 62
- Internet relay users can make an internet relay call through the National Relay Service website and then ask for 13 22 62.
Do you run a not-for-profit? (Auslan)
This video, in Auslan, gives an overview of when your not-for-profit may also be a registered charity, and what this means for you.
This information is also available on the following pages: