Troubleshooting technical errors in the Portal

Option 1:

1. In Chrome, hold down 'Ctrl + Shift +Delete' on your keyboard to bring up 'Clear Browsing Data'.
2. Change the drop-down menu ‘Obliterate / Clear the following items’/'Time range' to ‘The beginning of time’/'All time'.
3. Only select 'Cookies and other site data' and 'Cached images and files' in the options below.
4. Click ‘Clear Browsing Data’/'Clear Data'.
5. Close and reopen the browser to ensure the changes take effect.

Option 2:

1. In Chrome, click the 3 vertical dots on the top right hand corner, then click on 'More Tools' and then 'Clear Browsing Data'.
2. Change the drop-down menu ‘Obliterate / Clear the following items’/'Time range' to ‘The beginning of time’/'All time'.
3. Only select 'Cookies and other site data' and 'Cached images and files' in the options below.
4. Click ‘Clear Browsing Data’/'Clear Data'.
5. Close and reopen the browser to ensure the changes take effect.

Option 1:

1. In Firefox, hold down 'Ctrl + Shift + Delete' on your keyboard to bring up ‘Clear Recent/All History'.
2. Change the 'Time Range to Clear' to 'Everything'.
3. Only select Cookies and Cache, then click 'Clear Now' at the bottom.
4. Close and reopen the browser to ensure the changes take effect.

Option 2:

1. In Firefox, hold down 'Alt + S' on your keyboard to bring down the History menu.
2. Select 'Clear Recent History…'.
3. Change the Time Range to Clear to 'Everything'.
4. Only select Cookies and Cache, then click 'Clear Now' at the bottom.
5. Close and reopen the browser to ensure the changes take effect.

Option 1:

1. In Edge, hold down ‘Ctrl + Shift + Delete’ on your keyboard to bring up ‘Clear browsing data’.
2. Change the time range to ‘All time’.
3. Select ‘Cookies and other site data’ and ‘Cached images and files’.
4. Click ‘Clear now’.
5. Close and reopen the browser to ensure the changes take effect.

Option 2:

1. In Edge, click on the 3 horizontal dots on the top right-hand corner, then click ‘Settings’, then ‘Privacy, search, and services’.
2. Under the heading ‘Clear browsing data’, click ‘Choose what to clear’.
3. Change the time range to ‘All time’.
4. Select ‘Cookies and other site data’ and ‘Cached images and files’.
5. Click ‘Clear now’.
6. Close and reopen the browser to ensure the changes take effect.

Option 1:

1. In Internet Explorer, hold down 'Ctrl + Shift + Delete' on your keyboard to bring up ‘Delete Browsing History’.
2. De-select 'Preserve Favorites website data', and ensure the next 3 options are selected - Temporary Internet Files, Cookies and History.
3. Click ‘Delete’. Once the process has completed, close all Internet Explorer windows and reopen it to ensure the changes take effect.

Option 2:

1. In Internet Explorer, hold down 'Alt + T' on your keyboard to bring down the Tools menu.
2. Select ‘Delete Browsing History’.
3. De-select 'Preserve Favorites website data', and ensure the next 3 options are selected - Temporary Internet Files, Cookies and History.
4. Click ‘Delete’. Once the process has completed, close all Internet Explorer windows and reopen it to ensure the changes take effect.

Option 1:

1. In Chrome, hold down 'Command + Shift + Delete' on your keyboard to bring up 'Clear browsing data'.
2. Change the drop-down menu ‘Obliterate / Clear the following items’/'Time range' to ‘The beginning of time’/'All time'.
3. Only select 'Cookies and other site data' and 'Cached images and files' in the options below.
4. Click ‘Clear Browsing Data’/'Clear Data'.
5. Close and reopen the browser to ensure the changes take effect.

Option 2:

1. In Chrome, click the 3 vertical dots on the top right hand corner, then click on 'More Tools' and then 'Clear Browsing Data'.
2. Change the drop-down menu ‘Obliterate / Clear the following items’/'Time range' to ‘The beginning of time’/'All time.
3. Only select 'Cookies and other site data' and 'Cached images and files' in the options below.
4. Click ‘Clear Browsing Data’/'Clear Data'.
5. Close and reopen the browser to ensure the changes take effect.

1. Click on the ‘History’ menu.
2. Select ‘Clear Recent History…’.
3. Ensure the time range to clear is set to ‘Everything’.
4. Only select Cookies and Cache.
5. Select ‘Clear Now’.
6. Close and reopen the browser to ensure the changes take effect.

1. Click on the ‘Safari’ menu.
2. Select ‘Clear History…’.
3. Ensure that ‘All History’ is selected in the clear field.
4. Click ‘Clear History’.
5. Close and reopen the browser to ensure the changes take effect.

1. Click on the ‘Safari’ menu.
2. Select ‘Clear History and Website Data…’.
3. Ensure that ‘All History’ is selected in the clear field.
4. Click ‘Clear History’.
5. Close and reopen the browser to ensure the changes take effect.

1. Click on the ‘Safari’ menu.
2. Select ‘Reset Safari…’.
3. Select all options.
4. Click on ‘Reset’.
5. The browser will automatically close and reopen.

Some older Apple iOS devices may not be able to be upgraded to iOS 13. This is an Apple issue that is out of the ACNC’s control.

If you are using an old device or computer, we recommend you update it. If you cannot update, use a newer device or computer – for example, that of another Responsible Person.