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This policy sets out the ACNC’s approach to feedback and complaints about our services from members of the public, including from people involved in charities and the not-for-profit sector (referred to in this policy as “customers”).

This Corporate Policy provides fit-for-purpose and accountable information management practices and systems to ensure the creation, maintenance, and protection of reliable information. It defines the requirements for managing all formats of ACNC data, information, and records in line with business needs, legislative obligations, and whole-of-government policy.

Our media policy recognises that engaging with the media can help the ACNC meet its object to maintain, protect and enhance public trust and confidence in the not-for-profit sector through accountability and transparency. This policy sets out how the ACNC will engage with the media and defines which staff can be designated authorised ACNC spokespeople.

This Commissioner's Policy Statement sets out the obligation of charities to notify the ACNC of certain matters, in particular certain changes to the charity’s details or matters that may affect its entitlement to registration under the ACNC Act.

This Commissioner’s Policy Statement articulates the ACNC’s financial reporting scaffolding strategy – a set of principles that guide ACNC participation in dialogue about financial reporting.

Commissioner's Policy Statement CPS 2013/05 covers Group Reporting - Joint and Collective, and sets out the ACNC's policy for applications by two or more registered charities to form a reporting group. It is intended to guide the public in determining the most relevant principles the Commissioner will consider when reviewing such an application.

This Corporate Policy gives guidance the approach taken by the ACNC on linking to external content from the ACNC website.

This Operational Procedure sets out how the ACNC will comply with the requirement of Part II to the Freedom of Information Act 1982 (Cth) (FOI Act) to establish an Information Publication Scheme (IPS).

This Operational Procedure sets out when proof of identity (POI) is required and the process to be followed when conducting POI.