ACNC social media terms and conditions
We love hearing from you
The ACNC loves hearing from you via Twitter, Facebook and on LinkedIn.
Social media is a great place for you to share your experiences, opinions and thoughts on our work and on the charity sector in general, and an excellent way to communicate with us.
We will also use it to provide you with updates and news about the ACNC and raise awareness about issues affecting the sector.
We aim to answer anything you post within 24 hours, but bear with us if you've asked a tricky question, because we may need to check with more than one department to ensure you get the right answer. And that can take a little longer.
Our terms and conditions
We have the following terms and conditions to ensure that engaging with social media does not affect our role as an independent, impartial regulator of the charity sector in Australia.
Our general policy is not to delete your comments - even if they're very critical of us - BUT there are a few reasons we may take down your posts. These are:
- If your post may offend anyone.
That means no swearing, racist, sexist or otherwise nasty comments. We can't allow content - or links to content - that could be considered offensive, obscene, threatening, or otherwise not appropriate for an audience of all ages.
- If your post attacks another contributor or an ACNC staff member. Please raise issues you believe affect the sector without naming names.
This also means no posting accusations and allegations of crimes or misconduct that may be defamatory. If you need to report an organisation you believe is engaged in unethical activity, you should do so via the appropriate channels. If you need to report a charity you believe is guilty of misconduct or criminal activity, you should call us on 13 ACNC (13 22 62).
- If you flood our feed, making it hard for others to get a word in.
We are thrilled for you to make your point and engage the ACNC or anyone else in polite, informed and continued discussion, but we will not allow anyone to flood our sites. We want there to be room for everyone to comment.
- If you post information that may endanger your privacy.
It's never a good idea to share anyone's personal information (for example phone numbers, private email addresses, family photos) on public sites, and if we think you've posted something others may abuse, we'll take it down to protect you or them.
- If your post is off-topic.
We like to keep the discussion focussed, so please make sure your contributions are relevant to the issue at hand. That goes for advertising too - we won't accept spam or posts that are trying to advertise on our page. Multiple, duplicated or repetitive posts that are not relevant to the purpose of our social media may be taken down.
One more thing to remember is that - while everyone is free and welcome to post links to their own or other websites - the fact that they're on our site doesn't mean we endorse them or take any responsibility for the accuracy of the content on those sites.
The same goes for our 'shares' on Facebook and 'retweets' on Twitter. We enjoy participating on the social media landscape by interacting with other organisations in these ways, but that doesn't reflect any legal or regulatory preference for them on our part.
If we retweet or share a post by a charity against which we later have to take action, the fact that we shared their content in the past is in no way evidence that we endorsed their illegal activity, or that we'll be lenient on them. We share content in good faith.
While we support lively, open discussion, we reserve the right to block any users who don't comply with our rules, or who are otherwise deemed to be behaving inappropriately.
We are active on Twitter and Facebook and the LinkedIn forum that we host (Aussie Charities and NFPs) between 8am and 6pm, Monday to Friday.
We look forward to reading your posts!